RETURNING A DRVAWOOD.COM PURCHASE?
We always hope you love your product from us, but if you need to return something, we’re happy to help.
Return and Exchange Policy:
We offer returns within 30 days of the delivery date for orders placed on drvawood.com.
Returns must unused and in original packaging. To return product, please contact us at [email protected]. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective.
Upon our acceptance of your return, we will refund the price you paid for the product to the original method of payment within 7 to 10 business days. Your original shipping and handling charges will not be refunded.
If you prefer to exchange the returned product for a different product of equal or lesser value, please specify the desired product. The exchanged product will then be sent to the same address as the original shipment at your expense.
Damaged or Defective Products Policy:
When your drvawood.com order arrives, please inspect the package for any damage or defects.
It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at [email protected]. Please provide the order number, an explanation of the damage or defect, your email address, and phone number. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. We will provide you instructions for returning the damaged or defective product to us at our expense. If, after having examined the product, we confirm that it is damaged or defective, we will issue a refund for the price you paid for the product to the original method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.